Introduction

At Audioscribe, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of information:

• Personal Information: This includes email address, name, payment information, and other details you provide when creating an account or using our services.
• Audio Data: When you use our transcription services, we process the audio files you upload.
• Usage Information: We collect information about how you interact with our service, including access times, pages viewed, and features used.
• Device Information: We may collect information about the device you use to access our service, including IP address, browser type, and operating system.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and completing transactions
• Sending administrative information, such as updates, security alerts, and support messages
• Responding to your comments, questions, and requests
• Monitoring and analyzing trends, usage, and activities in connection with our service
• Detecting, preventing, and addressing technical issues

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We use reasonable administrative, technical, and physical security measures designed to safeguard and protect your information from unauthorized access and disclosure. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@cortexlabz.com.